FAQ

CoCo answers frequently asked questions about our indoor water park here!

CoCo-FAQ--CoCoKey-Water-Resort

What are your Boston water park hours?
Click here for a calendar of our water park hours of operation.
*Hours of operation are subject to change without notice.

Does CoCo Key Water Park provide changing areas and locker facilities?
Yes! Men’s and women’s changing facilities, complete with showers and security lockers, are available at CoCo Key. Security lockers are available for a daily rental fee.

Are towels provided by the resort?
CoCo Key encourages day pass guests to bring their own towels from home. CoCo Key souvenir towels are available for purchase at the entrance to our park.

CoCo Key does provide towels to guests staying at The DoubleTree by Hilton Boston North Shore. Overnight guests receive their towels at the water park front desk and all resort towels must remain in the resort.

Can guests bring outside food or drinks into CoCo Key Water Park?
CoCo Key Water Park is committed to your safety; therefore, glass containers, coolers, ice chests, and outside food or beverages of any kind are not permitted inside the park. Gator’s Grab & Go and the Wet Rooster Bar are conveniently located within the water park, offering delicious menu items and refreshing beverages.

Can baby food be brought into the water park?
Yes, baby bottles and commercial baby food are welcome inside our water park. Please be sure to put them in plastic bottles and/or containers to protect little feet!

At what age is a child required to have an adult chaperone?
Children 15 years and younger are required to have adult supervision. Water park guests 16 years and older can enjoy CoCo Key unaccompanied by an adult.

Are there any health restrictions relative to the water park attractions?
It is recommended that any persons with pre-existing medical conditions, women who are pregnant, and those with a sensitivity to chlorine not utilize the water slides and attractions. Each individual and/or guardian is encouraged to evaluate the ability to participate.

Is there a hot tub in the water park?
Yes! CoCo Key Water Park does have a hot tub, for the exclusive use of guests who are 16 years of age and older. For health reasons, we cannot allow guests under 16 years of age in our hot tub.

Does the water contain chlorine?
The water for all attractions in the water park is chlorinated and filtered. Certified staff members test the water quality of our water slides and attractions frequently throughout the day, ensuring our water quality is compliant with state and local guidelines.

What preparations are needed to use the water park?
Showers are recommended for all water park participants, both before and after use of our water park. This aids in keeping our resort environment as safe and clean as possible.

Prolonged exposure to chlorinated water may cause irritation to those with sensitive skin or asthma. Showering and taking breaks may prevent irritation.

What is the dress code for CoCo Key?
Inside the park, guests wishing to participate in swimming activities must be wearing a lined swim suit.

Clothing with plastic or metal rivets, zippers or ornamentation is not permitted.

Loose fitting clothing and accessories that pose an entrapment risk are not permitted.

Clothing that is revealing or has vulgar content is not permitted.

Outside of the water park, footwear and cover-ups are required. This includes all lobby areas, Key Quest Arcade, Atlantis Sports Club and Spa, and all hotel common areas.

Can I purchase my admission at the door?
All day pass visitors are required to book their reservations in advance. Book your admission easily by clicking the above menu button stating “Day Passes”. All passes are subject to availability and the only way to guarantee entrance is with an advanced, online purchase. For assistance in purchasing tickets online, please call our Water Park at 978-646-1062.

What are check-in and check-out hours for overnight packages?
Check-in time at the DoubleTree by Hilton Boston North Shore starts at 4:00 p.m. and check-out time is 11:00 a.m. Strict compliance ensures arriving guests timely access to clean accommodations. Access to the water park varies depending on the type of water park package purchased. Please pay close attention to the terms and conditions of your overnight water park package. Please note that hotel rooms only include water park access if the details specifically state that water park passes or access to the water park is included in the room rate.

Are children under the age of 2 required to pay for admission?
Children 23 months or younger have complimentary access to CoCo Key. Children 24 months and older are required to purchase access to the water park. Children who wear diapers are required to wear a swim diaper for health and safety reasons. Swim diapers are available for purchase in the water park.

Do non-swimmers need to purchase admission to CoCo Key?
All guests entering CoCo Key (swimmers and spectators) are required to purchase and wear a water park wristband.

What is CoCo Key Water Park’s reservation and cancellation policy?
Individual reservations must be guaranteed with a major credit card to be considered confirmed. Overnight reservations canceled within 24 hours of the arrival date are nonrefundable. For Water Park Group and Birthday Party Package reservations and cancellation policies, please call (978) 750 7971.

What is CoCo Key’s policy during inclement weather?
At CoCo Key Water Park, the safety of our guests is our top priority. As a result, we follow specific guidelines with regards to lightning storms and other forms of inclement weather. During all storms in which lightning is present within a 10 mile radius, attractions connected to the outdoors will be closed; this includes the Outdoor Splash Pad, Shark Slam, Gator Gush, Barracuda Blast & Pelican Plunge, Palm Grotto Indoor/Outdoor Spa, Coconut Grove Adventure River, and Parrot’s Perch Play Area. The Dip-In Theater and Coral Reef Canyon remain open despite overhead lightning. CoCo Key makes every effort to re-open attractions as soon as conditions permit safe operation. Refunds are not given in the event that water slides and attractions are temporarily shut down due to inclement weather.

Can CoCo Key Water Park be reserved for parties without an overnight guest room?
Yes! We offer exclusive birthday party and group swim packages.

Is there a fitness center at the DoubleTree by Hilton Boston North Shore?
Yes! The Atlantis Sports Club and Spa features a full gym, indoor pool, and spa. The Atlantis Sports Club is available exclusively to hotel guests.

Which days are the least crowded at CoCo Key?
During our summer hours, Monday, Tuesday, and Wednesday are the least crowded days in our water park. During the school year (when we are typically closed Mon-Wed), Thursday and Sunday afternoons tend to be the least crowded days in the Water Park.

What is the most affordable way to experience CoCo Key?
Overnight stays provide you with the greatest value. The DoubleTree by Hilton Boston North Shore offers exclusive CoCo Key themed guest rooms and suites. Receive alerts to hotel deals and specials by signing up for CoCoMail and be sure to check our website for internet deals!

What are the computer software requirements to purchase and print tickets?
Adobe Flash Player 10 or greater must be used to successfully place your online order
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Why can’t I see the bottom of the order screen? I am unable to see the Continue, Add to Cart, Back, or Checkout button.
Please adjust your screen resolution. You can do this by right clicking on your desktop, selecting “Screen Resolution” or “Display Properties” and adjusting the resolution to at least 1024 X 768.